Ordering & Shipping
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information.
Our online stores use 128-Bit Secure Socket Layer encryption provided by Network Solutions for sensitive credit card information. When you utilize the check-out link you will reach our secure page (https://) for encrypted transfer of your credit card and billing information. You may verify our security encryption with the Network Solutions seal at the bottom of this page and all other pages found on our site.
In addition to online ordering, you may call, mail, email or fax your inquiry. We will prepare a cost quotation and contact you promptly. You are welcome to call us with any questions you may have. Our hours are 7:00 AM to 5:00 PM Monday through Friday and 10:00 AM to 4:00 PM on Saturday, Pacific Time Zone.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. We accept Visa, Mastercard, Discover and American Express. In addition, you may use Paypal to make your online purchases. If you wish, you may also send us a U.S. Postal Money Order or a personal or company check. Personal and company checks will delay your order as we must wait for your funds to clear before we ship any merchandise.
Sales Tax will be collected for shipments to California, based on the tax rate of Orange County. If you will resell the items or are otherwise exempt, you can contact us to learn how to place orders where sales tax is not collected.
For international orders the recipient is responsible for ALL customs fees, including duties, taxes, brokerage fees, and any other clearance fees assessed at the border before delivery.
Most items are in stock and are shipped within 3 business days, with the exception of custom made to order products (antique plated finishes). If your project is time sensitive we highly recommend you to call us at 800.992.8700 to confirm availability. If you require an order for immediate shipment please call us to see if we can accommodate your request.
Please note, all antique plated (Antique Copper, Antique Brass, Antique Pewter) panels and cornices are custom made. We start the multi-step plating process once an order is placed and therefore a lead time of 4-6 weeks is necessary. Solid copper items also require a lead time of 4-6 weeks and sometimes more, we will inform you if it is over 6 weeks. Powder coated items have a 3 week lead time.
Shipping charges are calculated on a per-product basis, determined by the weight and dimension of the package(s). We use real-time shipping charges provided by the freight companies (UPS, FedEx, etc.) and charge you the same price they charges us. There is an $8.00 packing and handling charge per package for regular ground shipping. We may be able to offer a discount on the shipping charge if you are purchasing more than 54 2' x 4' panels or 108 2' x 2' panels. Please call 1.800.992.8700 for more information. In certain situations our manufacturers may decide to use independent commercial freight companies at their discretion. 2' x 8' panels must be shipped via independent commercial freight companies and there is an additional $75.00 surcharge.
Please inspect all items immediately upon delivery for any potential en route damage.