Classic Ceilings Store Policies

Effective: March 04, 2006

Product Guarantee

Manufacturer Defects- All items are guaranteed to be delivered free of manufacturer's defects and as ordered. If any item has a manufacturer's defect as determined by the manufacturer, it will be corrected by replacing them at no charge to you. You will also be reimbursed for the cost of returning the shipment if it is determined to be a manufacturer's defect.

Our Mistakes or Errors- If we have made a mistake, we will take care of the problem. We will reimburse you for any return shipment that you incur because of a mistake or error on our part. If you select a faster delivery method, you are responsible for the difference.

You must notify us within 7 days of the delivery date if there is a problem. You may incur a fee to correct the error if we are not notified within this time frame so it is very important that you inspect your order immediately upon delivery. If you have made the mistake, you will be responsible for any fees to correct the problem including shipping fees.

Custom Antique Plating

Please note custom antique plating is a professional handcrafted service offered by Classic Ceilings. Each product is individually hand buffed to obtain the desired finish and as a result you should expect to see tint variations between panels and within individual sections of a panel. We inspect every panel prior to shipment to assure it meets our commitment to quality and service. Nevertheless, custom antique plating is considered a special order and once placed it can not be cancelled nor is it returnable. The product is sold with the understanding that variations in finish will exist and those variations are not considered defects.

Return / Refund Policy

We will not accept any returns requested after 30 days from delivery date. There will be a 25% handling and restocking charge for any material returned and/or exchanged. Shipping charges will not be refunded. Returns on all free shipping items will incur the original shipping charge. Returned products must be shipped in original condition. You are responsible for return shipping charges. We will not accept returns on pre-cut, pre-mitered, pre-finished, pre-painted, solid coppers, custom painted or custom plated products. For all returns you must contact us for authorization. Returns without authorization will not be accepted.

Delivery

All items are carefully inspected prior to shipment and carefully packed for delivery. In the unlikely event an item is received damaged as a result of the shipping company, you must report it to us within 48 hours of delivery. Our auto-attendant system is on 24 hours a day for your convenience.

If we do not deliver by a promised date and it is because of an error on our part or one of our manufacturer's, the remedy shall be limited to the reimbursement of the full purchase price of the item ordered (upon our receipt of the returned item if it has already shipped to you). We will not be liable for any expenses beyond this. Note when we indicate an item generally ships in about so many days, it's an approximation; not a promised delivery date.

If delivery delay is due to the shipping company such as FedEx, UPS, DHL, US Postal Service, etc., Classic Ceilings will not be liable nor responsible for the delay. It is the shipping company's responsibility to deliver in the time frames they advertise. Any remedies shall be in accordance with the shipping company's policies.

We reserve the right to deliver through any shipping company we select. All shipping costs and reimbursement shipping costs are based on ground shipping.

International Orders

For international orders the recipient is responsible for ALL customs fees, including duties, taxes, brokerage fees, and any other clearance fees assessed at the border before delivery.

Miscellaneous

Technical recommendations are purely suggestions and tips acquired through our experience in this field. Classic Ceilings suggest you review these recommendations with your professional resources. Classic Ceilings is not liable for any misunderstanding or damages that may occur from our recommendations.

Ceiling layouts are provided as an introductory base for installing your ceiling tiles. Please review the layouts with your installer in detail before starting installation.

All prices and promotions are subject to change. We reserve the right to correct any and all errors and omissions. Store policies and terms are subject to change without notice. Many product images are enlarged to show detail and we have done our best at producing images that accurately represent our products, however, colors will vary. Do not use the online colors to determine actual colors because computer monitors/settings may alter the actual colors. Use of this site constitutes your agreement to our online store policies and terms of use. If you do not agree to our terms and policies, please do not use this site.